Provide advanced technical and functional support for the credit union's application ecosystem (core, digital, lending, payments, cards). Serve as SME for configuration, integrations, workflows, reporting, troubleshooting, and issue resolution. Lead/support upgrades, implementations, mergers/conversions, UAT, and testing. Monitor help desk tickets, maintain documentation and test plans, collaborate with business units and vendors, and assist with access administration and process improvements.

Provide onboarding, servicing, and maintenance of business deposit accounts; support business members with products (ACH, remote deposit, online banking), ensure documentation and regulatory compliance (BSA/AML, CIP, OFAC), collaborate with internal teams, resolve member inquiries, and drive member satisfaction and product utilization.