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Leads personal insurance operations and manages 4–6 managers. Coaches coordinators, drives performance and employee development, implements strategic initiatives, supports organizational change, ensures compliance and privacy, improves member experience, and builds partnerships across mutual insurance organizations. The role requires strong leadership, communication, change-management, process-improvement, and call-center management capabilities.

Estimate damage to automobiles and recreational vehicles, determine market values for total-loss vehicles, audit collision repair quality, and provide technical guidance to claims adjusters, body shops, and repair partners. The role requires automotive repair knowledge, valid Quebec driver and vehicle estimator licenses, proficiency with Audatex or Mitchell, and strong analytical, communication, customer service, and prioritization skills.

Supports risk analysts by receiving and organizing correspondence, entering insurance policy data, updating and filing documents, opening and modifying files, routing departmental requests, and occasionally assisting reception. The role requires office administration training, computer proficiency, strong written French, collaboration, and attention to detail. It is offered in a hybrid format at designated Quebec offices.

Administers and evolves enterprise telephony, unified communications, and contact center platforms. Serves as technical lead, resolves complex incidents, ensures platform stability and security, recommends technical practices, develops automation, improves reliability, collaborates with architecture and security teams, and mentors colleagues. Key technologies include Genesys Cloud, Microsoft Teams Telephony, SBC infrastructure, SIP, REST APIs, PowerShell, and Python.

Agit comme expert-conseil en analyse des risques d’assurance des particuliers. Réalise des audits de dossiers, valide la qualité et l’exactitude des analyses, vérifie la conformité des émissions, modifications et renouvellements de polices, et confirme l’application des critères de tarification et de souscription. Soutient les analystes, contribue à la formation, améliore les processus et participe à des projets liés aux produits et aux standards de qualité.

Analyse et accepter les demandes d’assurance commerciale et agricole selon les politiques de souscription et de tarification. Émettre les documents requis et renouveler les polices. Fournir un soutien technique aux agents et courtiers, tout en justifiant les décisions et en collaborant à la recherche de solutions.

Dirige stratégiquement le Centre de services partagés de l’Est, qui compte près de 170 employés en indemnisation. Élabore le plan d’affaires, pilote la performance, les ressources, les risques, la conformité et les initiatives de transformation. Mobilise et développe une équipe de gestionnaires, aligne les priorités avec les mutuelles partenaires et agit comme partenaire stratégique auprès de la direction.

Analyzes and underwrites personal automobile and residential insurance applications according to established underwriting and pricing policies. Issues renewals, new business documents, and policy modifications; develops insurance solutions; communicates recommendations clearly; and maintains current underwriting knowledge. The role requires sound judgment, analytical ability, persuasion, teamwork, and customer service skills.

Welcomes insured members, answers and routes calls, manages mail, prepares deposits, and performs administrative tasks at the Amos office. The role requires strong French communication, Microsoft Office proficiency, customer service skills, autonomy, rigor, and attention to detail. English proficiency and a DEP in secretarial studies are assets.

Provides front-line reception and telephone support, processes payments and deposits, performs administrative, technical, and secretarial tasks, updates records, prepares documents, and supports telemarketing activities. The role serves French- and English-speaking insurance members while contributing to positive customer experiences and daily departmental operations.