Acts as first point of contact at KS and TN plants, handling reception duties, executive administrative support for the Brand President (calendar, travel, reports), store operations assistance (customer service, supplies), general administrative tasks, documentation, and confidentiality-sensitive work.

Supervise daily shipping operations for parts and repaired units, ensuring accurate picking, packing, documentation, carrier coordination, on-time delivery, regulatory compliance, safety enforcement, staff training, and continuous improvement to meet service-level and warranty commitments.

Serve as technical expert for manufacturing process engineering: diagnose production issues, develop and document processes and SOPs, optimize layouts (CAD), support quality and continuous improvement (Kaizen, 5S), and assist operations in process-improvement initiatives.