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Sell Norwegian Cruise Line products to consumers via outbound/inbound calls and leads. Build and maintain customer relationships, manage prospect/contact databases, meet sales quotas, recommend itineraries/upgrades, participate in team meetings and mass email campaigns, and maintain strong product knowledge.

Lead technical strategy and operational performance for casino slots, table games, cage systems, and arcade operations across the fleet. Drive performance analytics, project execution, vendor and lifecycle management, and compliance. Develop dashboards and business cases, coordinate installations and spare parts provisioning, perform shipboard assessments, and support Fleet Slots Technical Managers to maximize equipment availability, revenue, and guest satisfaction.

Design, develop and maintain accounting/finance reporting and analytics. Build datasets and reports using SQL (Oracle/SQL Server), Business Objects and Power BI, ensure data quality, document solutions, support users, and liaise between business, data warehouse and IT.

Own and drive the IMS and Shoretime product strategy, roadmap, and backlog. Translate stakeholder needs into requirements, coordinate releases, UAT, training, and production support, ensure compliance and data governance, and collaborate with IT, vendors, and cross-functional teams to improve system performance and user experience.

Lead enterprise mobile application delivery and operational excellence across the guest journey. Manage multidisciplinary teams and MSP partners, oversee SDLC/Agile delivery, budgets, integrations, experimentation/A-B testing, and AI adoption. Ensure platform stability, release predictability, security, and measurable business value while building a high-performing mobile organization.

Design, build, and validate predictive models and forecasting algorithms for pricing, booking curves, cancellations, and upgrades. Prepare and ETL large datasets (Snowflake) using SQL and Python, calibrate RMS algorithms, run A/B tests and attribution, and create dashboards in Power BI or Tableau. Collaborate with data engineers and revenue managers to productionize models and translate results for stakeholders.

Manage inventory and pricing to maximize net ticket revenue for assigned markets. Monitor distribution channels, analyze reports and competitor pricing, recommend pricing and inventory actions, deploy strategic pricing for new sailings, collaborate with team and management, and perform data-driven revenue management and reporting.

Lead and execute print and digital design across web, email, paid media, social and print (brochures, direct mail, onboard collateral). Ensure brand consistency, manage junior designers, coordinate with stakeholders and vendors, prepare files for print, troubleshoot production issues, and apply responsive and UX/UI best practices to performance-driven creative.

Lead the enterprise Transformation Office to identify and prioritize turnaround opportunities, pressure-test business cases, drive governance and execution, embed AI-enabled analytics, and deliver measurable value while influencing senior leadership and resolving cross-functional bottlenecks.

Provide senior-level financial support including forecasting, budgeting, financial modeling, variance analysis, month-end close tasks, reporting to leadership, recommending cost/revenue initiatives, process improvements, and cross-functional communication.