Serve as liaison between business stakeholders and IT to gather requirements, document BRDs and user stories, analyze processes, support ERP/CRM/WMS systems, assist project delivery, coordinate UAT, produce reports/dashboards, and train end users to improve efficiency and system adoption.

Serve as primary customer support for national accounts: process orders in ERP/MRP, coordinate with production/logistics/accounting, communicate order/status updates, resolve billing and service issues, maintain account records, assist sales with quotes and onboarding, and support special projects and trade shows.