Greet members and prospective members, provide exceptional customer service, sell and update memberships using Daxko Operations, register participants for programs, lead facility tours, and support member retention through phone and in-person engagement. Attend trainings and perform assigned duties.

Lead the Membership team to drive recruitment, retention, and membership experience. Manage hiring, training, scheduling, payroll, budgets, KPIs, community partnerships, and collaborate with center leadership to improve programs and member services.

Manage aquatics operations including recruiting, training, scheduling lifeguard staff, ensuring certifications, running swim lessons, coordinating pool rentals and programming, documenting safety drills, overseeing paperwork and payroll, supporting budgeting and KPIs, and promoting YMCA culture and customer service.