Manage account order entry and customer relationships while performing daily outbound cold calls to generate and qualify new business, upsell existing accounts, and meet revenue and call targets. Coordinate internally with operations, logistics, and finance to ensure accurate pricing, shipments, and record keeping.

Provide phone and email support for mechanical, electrical, and basic software issues on fitness equipment. Diagnose, troubleshoot, triage incidents, research known defects, deliver timely solutions, document interactions, and escalate or communicate trends with the team.