Leads the information systems support team, managing help desk operations, escalations, ticket performance, documentation, and staff development. Oversees Microsoft 365, business applications, devices, networks, VPNs, email security, and endpoint protection. Evaluates and deploys AI productivity tools, establishes responsible-use policies, trains employees, and identifies automation opportunities. Supports CRM, ERP, mobile applications, payroll integrations, web hosting, databases, and vendor relationships.