Provides technical customer support for Nightforce Optics and Horus products through phone, email, chat, and Zoom. Troubleshoots optics issues, documents customer interactions in Oracle, processes online orders and returns, supports dealers, creates FAQs and procedures, and collaborates with sales, shipping, production, R&D, and materials teams. The role also requires product learning, reporting, occasional event attendance, and use of AI-powered tools to improve customer service and order processing.

Provides technical customer support for Nightforce Optics and Horus products through phone, email, chat, and Zoom. Troubleshoots riflescope and optics issues, documents customer interactions in Oracle, processes retail orders and returns, supports dealers and account managers, creates FAQs and procedures, and collaborates with internal departments. Requires product knowledge, strong communication, problem-solving, prioritization, and occasional event travel.