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Oversee selection, implementation, maintenance, and optimization of engineering tools (CAD/CAM/CAE/PLM/ERP). Lead deployments, integrate tools with workflows, provide support and training, monitor performance and costs, ensure compliance and security, document configurations, and collaborate with cross-functional teams to improve tool efficiency and uptime.

Oversee end-to-end RMA service operations: manage returns, perform failure and root cause analysis, implement corrective/preventive actions, maintain RMA documentation and reporting, and act as primary customer contact to resolve escalations and improve product reliability.