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Performs first-level failure analysis on returned servers/workstations: visual and component-level inspection, troubleshooting, testing, assembly/disassembly, and root-cause documentation. Uses test equipment and database/reporting tools, develops formal FA reports, communicates findings to clients (including Asia team), and works inside customer labs to support product and process qualification.

Designs and coordinates quality-control tests for products, develops test procedures and data-gathering systems, analyzes results, recommends corrections, and documents findings. Supports ongoing QC integration into production and fosters process improvements.

Designs and executes quality-control test procedures for products in development and production. Gathers and analyzes test data, identifies defects, recommends fixes, drafts technical reports, and develops ongoing QC processes. Coordinates testing, implements digital data collection, and supports team safety, inventory flow, and continuous improvement.

Manage daily operations of engineering staff across QA, testing, production, and R&D. Hire, train, evaluate, and discipline employees. Serve as project manager, set timelines and budgets, ensure technical accuracy and compliance, negotiate vendor contracts, and implement process and product improvements.

Manage and deliver operational projects: define tasks, create schedules/Gantt charts, coordinate cross-functional teams, track risks and issues, produce status reports, and ensure on-time delivery meeting company KPIs and customer expectations.

Perform first-level failure analysis on returned servers/workstations: visual and component-level inspection, troubleshooting, use oscilloscopes/multimeters, assembly/disassembly, document root-cause analysis, generate reports and present findings to clients and internal teams (including Asia), work in customer lab, and follow established procedures.

Provide first-level failure analysis and technical support for production of computing devices. Diagnose root causes, document investigations, prepare parts for second-level analysis, set up repair lines, liaise with clients and overseas teams, and assist factory teams to resolve quality escalations.

Provide first-level failure analysis and technical production support for computing devices: troubleshoot, document root-cause, prepare parts for second-level analysis, set up repair lines, liaise with client and internal teams, and support warehouse/lab operations.

Oversee selection, implementation, maintenance, and optimization of engineering tools (CAD/CAM/CAE/PLM/ERP). Lead deployments, integrate tools with workflows, provide support and training, monitor performance and costs, ensure compliance and security, document configurations, and collaborate with cross-functional teams to improve tool efficiency and uptime.

Oversee end-to-end RMA service operations: manage returns, perform failure and root cause analysis, implement corrective/preventive actions, maintain RMA documentation and reporting, and act as primary customer contact to resolve escalations and improve product reliability.