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Translate business requirements into structured promotion rules, SOPs, and CRM configurations. Collaborate with Marketing, Product, Compliance, and Ops to ensure compliant promotion setup, test and validate configurations, document T&Cs and processes, identify operational gaps, and support promotion execution and issue resolution.

Process and reconcile daily funding transactions, investigate and document abnormal funding cases, generate reports and statistics, analyze funding risk and recommend mitigations, coordinate with payment service providers, and support internal teams to ensure accurate, compliant funding operations.

Support execution of promotional campaigns by reviewing applications, setting up client accounts, coordinating gift logistics, resolving inquiries, advising stakeholders, collaborating with front-office teams, and maintaining CRM and technical platforms to ensure smooth operations.

Execute and coordinate crypto-focused acquisition, activation, and retention campaigns across app, web, CRM, email, social, and paid channels. Launch and optimize trading competitions, promotions, and referral programs. Manage social agency and X (Twitter) content, track registrations/deposits/ROI, monitor performance metrics, and produce regular campaign reports and insights.

Support trading operations and risk management by monitoring MT4/MT5 platforms, managing plugins (Copy Trading, MAM, Dynamic Margin), triaging operational cases, troubleshooting configuration issues, coordinating with Dealing, Liquidity, and Technology teams, and driving process improvements and automation to strengthen controls and scalability.

Support trading operations and platform management by owning MT4/MT5 configuration, monitoring operational risk, triaging issues, investigating root causes, coordinating fixes, automating reports with SQL/scripting, and driving platform improvements.

Own global organic social strategy and execution across Meta, X, Reddit, and TikTok. Plan and publish ~10–15 posts monthly, write copy, coordinate regional teams and designers, manage community engagement, and produce monthly performance reports to refine strategy.

Lead social media acquisition campaigns (organic and paid) to drive first-time deposits (FTDs). Design promotional campaigns, referrals, and incentives; track acquisition KPIs (FTDs, CPA, conversion rates); coordinate with design, compliance, affiliates, influencers, and internal teams; manage promotional budgets; test new acquisition channels and monitor competitor activity to optimize performance.

Manage daily settlement activities including deposits and withdrawals, reconcile transactions across CRM, PSP portals, banks and crypto wallets, investigate discrepancies, coordinate with internal teams and external payment partners, support PSP onboarding and testing, and provide extended-hour coverage per roster while maintaining accurate records and risk controls.

Partner with software teams to design, build, and deploy cloud applications; develop and maintain CI/CD pipelines; configure and secure cloud environments; automate security controls; improve observability and monitoring; support testing, debugging, and code reviews.