Own the rollout and ongoing quality assurance of Netic’s AI platform across voice, web, and text channels. Manage deployment plans, vendor coordination, milestones, risks, testing, release approvals, defect resolution, and cross-functional communications. Validate booking integrations with ServiceTitan, review live customer interactions, maintain QA and deployment documentation, and report performance through Monday.com. The role ensures reliable customer experiences and effective adoption by CSRs, dispatchers, and leadership.