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Manages performance, compliance, audits, and business improvement across a regional network of automotive bodyshops and dealers. Analyzes operational data, monitors KPIs, conducts vehicle inspections, supports repair volume and profitability growth, and coaches sites on improvement plans. Builds relationships with work providers, promotes manufacturer programs, addresses customer feedback, and ensures adherence to repair, paint, environmental, and ADAS standards.

Provides HR advice across Southern England and London sites, coaching managers on employee relations and people issues. Manages absence, disciplinary, grievance, performance, flexible-working and occupational-health cases; maintains HR records; supports policy updates, recruitment campaigns, interviews and onboarding. Advises on routine health and safety matters, supports People Team projects, and promotes organizational values. This hybrid role requires two to three weekly site visits, occasional national travel, and remote work.

Develop and maintain Power BI dashboards and reports, translate stakeholder requirements into actionable insights, support data preparation and modelling, validate data quality, and help migrate legacy Excel and Tableau reporting. The role collaborates with Data Engineering and business stakeholders, applies BI standards, documents datasets and business logic, and contributes to continuous improvement across reporting and analytics processes.

Leads new business development, client retention, account growth, contract negotiations, and commercial performance for insurer and broker relationships. Manages a client relationship team, oversees service reviews and performance reporting, identifies cross-sell opportunities, supports operational improvement, and represents the company with senior stakeholders. Requires expertise in motor claims, repair networks, accident management, strategic partnerships, regulatory compliance, data analysis, and UK-wide travel.

Own and evolve the claims management product roadmap, prioritizing requirements based on customer and stakeholder needs. Engage customers, represent their voice internally, and collaborate with Product, Engineering, QA, UX/UI, and data teams to deliver high-quality features. Define user stories, track product metrics, identify automation and data-led improvements, monitor insurance and fleet trends, and help establish product management best practices across the organization.

Own the roadmap and product strategy for OEM-facing products, including AvantelIQ and Total Loss Avoidance. Build relationships with major automotive partners, translate requirements into product improvements, and collaborate with development, QA, UX/UI, and data teams on delivery. Define product metrics, monitor performance, support compliance, and identify automation and data-led opportunities. The role also contributes to establishing product management best practices across the organization.

Owns growth across UK leasing and intermediary channels, primarily fleet management companies, brokers, insurers, and TPAs. Responsibilities include developing partnerships, acquiring new business, managing pipelines, leading tenders and bids, improving propositions, monitoring performance data, and coordinating cross-functional delivery. The role requires strong commercial judgment, relationship leadership, forecasting, and knowledge of fleet management, leasing, and claims intermediary markets.

Manage and control bodyshop workshop operations to ensure efficient repair scheduling, resource utilisation, quality technical repairs, H&S compliance, customer service, output monitoring, and vehicle valuation to determine repair economics.