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Produce timely, accurate monthly management accounts and P&L analysis for AAR sites; reconcile balance sheets, manage cash flow, and present results to managers and executives. Work with budget holders to prepare budgets and forecasts, support year-end audits and external auditors, drive process improvements and controls, and provide finance business partnering and support to senior finance leaders.

Handle high volumes of inbound calls to provide exceptional customer service, record information accurately using Activate Group software and databases, meet SLAs and KPIs, assist with administrative tasks and emails, collaborate with internal teams and external companies to resolve customer queries.

Develop and maintain Power BI dashboards, translate stakeholder needs into reports, support analytics and data preparation, validate data quality, apply BI standards, migrate legacy reports into Power BI, and document datasets and business logic while collaborating with Data Engineering and business stakeholders.

Manage workshop loading, resource utilisation and output to ensure repairs meet technical quality and safety standards. Liaise with logistics, deliver customer service, control efficiencies and materials, support health & safety compliance, and assess vehicle repairability and valuations.

Manage a regional network of repairers to meet client SLAs, onboard and monitor repairer performance, ensure compliance and data/reporting, resolve customer complaints, and drive performance improvements through analytics and relationship management.

Provide front-desk and office coordination support: welcome visitors, manage meeting rooms and supplies, handle post and ID passes, maintain kitchen and bathroom supplies, coordinate maintenance and contractors, support team engagement and office purchasing, and ensure secure document handling and information security compliance.

Manage and resolve customer complaints per client and regulatory agreements, maintain accurate complaint logs, send acknowledgements and final responses, liaise with engineering, network and line managers to find resolutions, escalate to the Business Improvement Manager when required, and support root-cause analysis and process improvements.

Handle inbound and outbound calls from customers involved in vehicle accidents, qualify needs, promote and sell accident management services, record claim data in company systems, liaise with insurers/repairers, manage caseloads, and meet individual and team sales KPIs while ensuring regulatory compliance and high customer service standards.

Assess vehicle damage and validate repair estimates, ensure costs align with incident and customer rates, renegotiate inflated quotes, authorize repair work, and value total losses.