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Provide financial aid counseling to prospective and enrolled students and families; review applications, verify documentation, determine eligibility and awards per federal and college rules; conduct workshops/orientations; advise on loans, SAP, withdrawals, and special circumstances; maintain regulatory knowledge and support enrollment activities.

Lead design, administration, optimization, security, and lifecycle management of enterprise VoIP and unified communications across multiple campuses. Plan and implement cloud/hybrid telephony migrations, ensure redundancy and disaster recovery, integrate E911 and directory/identity systems, mentor staff, coordinate vendors, perform advanced troubleshooting, and participate in change management and after-hours support to maintain service availability and compliance.

Process emergency financial funding requests and payments using Workday; track and report fund usage; maintain disbursement records; ensure compliance with college policies, FERPA, and HIPAA; respond to vendor and stakeholder inquiries; provide public and student-facing information; perform related administrative tasks for a grant-funded program.

Process and update student records related to institutional, exam, and experiential credit; evaluate transfer transcripts and determine course equivalency; serve as liaison among students, faculty, and departments; handle degree awarding and graduation tasks; verify and proof documents and data entry accuracy; provide customer service via phone/mail/in person and maintain FERPA-level confidentiality.

Create and edit video, motion graphics, animations, and multimedia for college marketing and communications. Shoot and caption photos/videos for events, collaborate with marketing teams to produce branded assets for web and social, perform post-production (color grading, audio editing), and maintain media archives and production standards.

Direct advancement operations including donor data management, gift processing, reporting, compliance, data governance, endowment and donor impact reporting, systems integration, and supervision of staff to support fundraising, stewardship, and strategic decision-making.

Provide faculty and student support for learning management systems (Canvas) and related instructional technologies. Maintain and troubleshoot academic applications, web portals, video repositories, and studio resources. Deliver webinars, orientations, and technical documentation; identify and assist at-risk online students; schedule and support media production for online courses.

Oversee campus academic operations including class scheduling, curriculum development, faculty supervision, budget preparation, student academic concerns, staff development, and promoting instructional technology and teaching excellence.

Coordinate and manage grant-funded program activities including compliance, budgeting, reporting, partner coordination, data collection and analysis, needs assessments, and outreach. Travel to partner sites and support evaluation of program outcomes. Continued employment contingent on grant funding.

Facilitate and process degree conferrals, review academic records (transfer credit, substitutions, prior learning), troubleshoot degree audits, enforce policies, collaborate across departments to resolve graduation issues, maintain FERPA-compliant records, support data reporting, and perform diploma and related administrative tasks including occasional nights and weekends.