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Serve as the front-line contact for members and guests, handling memberships, program registrations, payments, inquiries, and check-ins. Promote YMCA programs, maintain a welcoming front desk, support events, follow membership policies, protect confidential information, and complete required trainings and clearances.

Provide administrative, financial, payroll, and HR support including accounts payable/receivable, daily deposits, journal entries, payroll timesheet verification, onboarding and employee records management, office supplies/equipment coordination, and general administrative assistance to the Director of Administrative Services.

Lead membership growth, retention, and community engagement by managing membership operations, marketing (digital/print/social/email), the Welcome Center team, reporting, corporate/third-party billing, and collaborating with program leaders to improve member experience and performance metrics.

Support fundraising, marketing, community outreach, and food program administration. Create and manage social content, assist with event planning and promotion, prepare reports, track grants, and ensure CACFP/SFSP compliance and timely food program documentation. Build community partnerships and provide administrative support to strengthen YMCA presence.