Leads Storage Defender Smart Unit deployments, onboarding, training, adoption, reporting, and performance improvement across multiple self-storage facilities. Coordinates schedules, inventory, readiness standards, training materials, stakeholder relationships, vendor issue resolution, and action plans for underperforming locations. Analyzes adoption and revenue metrics, supports operational consistency, and serves as the internal subject matter expert while collaborating with field leadership, call center teams, internal departments, and the vendor.