Coordinates home improvement and maintenance projects by scheduling technicians and subcontractors, tracking progress, communicating updates, maintaining documentation, supporting procurement, and escalating delays. Assists with dispatching field crews while ensuring materials and permits are secured on time. The role supports project managers, client satisfaction, and operational efficiency through strong organization, communication, and problem-solving.

Drive outbound and inbound sales by qualifying leads, scheduling HVAC work orders, dispatching technicians, maintaining CRM records, and supporting reporting and interdepartmental communication. Provide professional customer support and participate in training to improve sales scripts and processes.