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Lead calibration and process control activities at the Glasgow plant: develop and maintain calibration systems to ISO/IATF standards, calibrate instruments, analyze data, specify and qualify instrumentation, troubleshoot PLC/SCADA systems, support automation, document activities, deliver training, and drive continuous improvement projects across site teams.

Manage BeNeLux territory to drive revenue, volume, margins and forecasts; build long-term customer relationships; negotiate complex contracts; identify new market opportunities; coordinate commercial activities with internal stakeholders and production sites; manage indirect channel/distribution and maintain CRM (Salesforce) and negotiation preparation documentation.

Serve as primary customer contact, resolve order and service issues, process and monitor orders in ERP/CRM, liaise with sales and production, gather feedback, improve forecasting, mentor juniors, and ensure high-quality customer experiences.

Monitor and analyze plant process performance, identify root causes, and implement process improvements and automation to increase yield, quality, and efficiency. Lead small-to-medium capital projects, track trends/costs, and collaborate with production and business teams to support continuous improvement.