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Lead Net Revenue Retention (NRR) for the Americas by building an AI-enabled post-sales growth engine. Reduce churn, drive expansion, accelerate adoption (including Spaces and agentic AI), deploy AI agents for health scoring and automation, redesign roles for AI-first operations, and hire and develop an AI-native Customer Success organization focused on measurable time-to-value and scalable retention.

The Account Manager will drive growth in SMB clients by nurturing relationships, identifying opportunities, and delivering product presentations to enhance sales.

The Channel Account Manager will activate and develop a partner portfolio, drive pipeline through partner-sourced sales, and onboard new partners. Responsibilities include engaging partners, co-selling with Account Executives, and maintaining Salesforce data integrity.

The Project Manager will coordinate and oversee project execution for enterprise clients, ensuring effective communication and alignment with client expectations. Responsibilities include project planning, documentation, risk management, and quality assurance, as well as managing multiple projects simultaneously.

The Channel Account Manager will activate partners, drive pipeline generation, enable partners, and maintain partner data accuracy, while also contributing to the development of a partner playbook.