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Provide onsite Tier 2 technical and business application support for Windows and macOS users; administer ERP/WMS (Dynamics GP), Shopify, Smartsheet, Power BI, and SharePoint; troubleshoot escalated helpdesk issues, manage user onboarding/offboarding and access, validate patches, support integrations and data consistency, document SOPs, coordinate vendors, and assist with training and reporting.

The Laboratory Data Assistant provides technical documentation support to the R&D Manager, manages document procurement, reviews documents, and uploads regulatory documentation.

The Quality Auditor ensures compliance with standards through audits of processes and products, identifies issues, and supports quality improvements.

The QC Sampler collects and documents raw, in-process, and finished product samples for testing, ensuring compliance with SOPs and GMP standards.

The Site Quality Manager oversees quality-related operations, ensuring compliance with regulations and managing quality systems for product safety and efficacy.