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Provide in-person and remote IT support to end users: diagnose and resolve incidents, install/configure/upgrade hardware and software, assist with network equipment and patches, perform password resets, deliver user training, and support hardware setup and relocations within office spaces.

Provide in‑person and remote IT support to end users: diagnose and resolve incidents, install/configure hardware and software, assist with network equipment and updates, perform password resets, train users, and support office moves and device setups for a federal agency.