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The Help Desk Specialist I provides technical support and customer service, resolving incidents and service requests while documenting and escalating when necessary.

The Network Infrastructure Architect designs and implements enterprise-level network infrastructure, focusing on security and cloud solutions, while ensuring compliance and optimal performance.

Supervise help desk staff providing remote and on-site support, managing daily work, troubleshooting hardware/software issues, and documenting resolutions in ServiceNow.

The Help Desk Specialist II provides advanced technical support, serves as an escalation point for complex issues, and delivers high-quality customer service. Responsibilities include troubleshooting, incident management, and training Help Desk Specialist I staff.

The Incident Support Manager leads operations for managing incidents, coordinates response teams, ensures documentation and root cause tracking, and seeks continual service improvement.

The Master Scheduler manages the integrated master schedule for complex IT projects, collaborating with teams to ensure accurate planning and execution. Key responsibilities include utilizing scheduling theory, tracking progress, and performing risk analysis.

Lead the team as a Project Manager while directing cybersecurity engineering efforts. Manage projects ensuring compliance with DoD standards and mentor team members. Oversee R&D and quality assurance initiatives and provide analytical support for cyber operations.

The Project Manager will lead technical support operations to enhance investigations against criminal and foreign malicious activities within cybersecurity. Responsibilities include managing projects, program integration, and providing advisory support.

The Power BI Analyst develops and maintains dashboards for decision-making and performance reporting at CBP's Network Operations Center. Key duties include designing dashboards, integrating data, ensuring accuracy, and conducting analytics.

The Contract Manager is responsible for managing overall contract performance, personnel, service delivery, and compliance with DHA requirements across military hospitals and clinics.