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Supports scheduled and off-cycle payroll processing, including entering payroll changes, calculating payroll, validating data, and resolving discrepancies. Responds to client inquiries, manages an assigned book of business, maintains accurate records, and collaborates with HR, Finance, Operations, and payroll supervisors. The role also involves supporting special projects, maintaining client relationships, completing training, and ensuring timely, compliant payroll processing.

Prospects and sells HR, HCM, staffing, and BPO solutions to business clients. Manages sales forecasting, account strategies, quotas, renewals, proposals, CRM activity, and client relationships. Develops new business, analyzes competitive threats, prepares executive presentations, and supports team training. Requires frequent domestic and occasional international travel to client sites, events, conferences, and meetings.

Run the full B2B SaaS sales cycle, from prospecting and discovery through demos, negotiation, and closing. Build and manage pipelines across high-velocity and strategic opportunities, sell HR and talent acquisition technology to senior decision-makers, and consistently exceed quotas. Collaborate with product, marketing, and customer success teams while developing consultative relationships with HR and recruiting leaders.

Supports, tests, configures, troubleshoots, and improves payroll and employee self-service systems. Responsibilities include system integration, workflow setup, data mapping, validation, documentation, Jira ticket resolution, post-launch support, stakeholder communication, project updates, and recommending solutions aligned with business needs. The role also provides implementation, transition, consulting, and mentoring support to internal and external clients.

Manage complex, multi-state workers’ compensation claims from investigation through closure. Responsibilities include coverage and compensability analysis, exposure and reserve evaluations, settlement strategy, litigation coordination, return-to-work planning, client consultation, risk mitigation, compliance monitoring, and claims process improvement. The specialist serves as a liaison among clients, adjusters, attorneys, medical providers, and injured workers, while mentoring junior staff and providing expert guidance on workers’ compensation practices.

Manage a portfolio of HCM or SaaS clients across onboarding, adoption, retention, business reviews, issue resolution, and offboarding. Monitor client health and KPIs, create risk action plans, handle escalations, gather feedback, and communicate client insights internally. Collaborate with cross-functional teams and Sales to deliver value and identify expansion opportunities. Occasional domestic travel and regular onsite attendance are required.

Oversee enterprise change initiatives by aligning stakeholders, defining project scope and milestones, maintaining project plans, facilitating Agile-Scrum collaboration, tracking risks and issues, coordinating meetings, communicating status to senior leaders, and removing obstacles. The role also uses Smartsheet, Microsoft collaboration tools, and AI coding applications to support project execution and business analytics.

Implement new customers and advise existing customers on PrismHR payroll, benefits, and HR software. Own customer relationships, gather requirements, document workflows and functional designs, manage multiple implementation projects, coordinate cross-functional Agile teams, design complex customer processes, maintain project documentation, and deliver customer and industry presentations.

Manage end-to-end implementation for new HR, payroll, and benefits clients. Set up client shells and dashboards in Prism, manage project plans and milestones, run initial payrolls, audit data, train clients, and coordinate internal stakeholders. Consult with clients to identify business needs, recommend appropriate solutions, and support transition to ongoing services while maintaining client satisfaction.

Provides ticket-based support for clients using UKG Ready HR Core and Benefits modules. Configures benefit plans, open enrollment, workflows, permissions, security roles, and reporting; troubleshoots issues and translates client requirements into system updates. Delivers training, documentation, and client communication while collaborating with Payroll and Implementation teams. Supports testing, system enhancements, process improvements, and high-volume enrollment periods.