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Answer inbound HVAC service inquiries, follow up with leads, qualify customer needs, and schedule, confirm, or reschedule in-home appointments with Comfort Advisors. Maintain accurate lead information, communicate appointment details across teams, build customer rapport, and work toward appointment booking, lead conversion, and satisfaction goals. Paid training is provided, and HVAC experience is not required.

Coordinate residential HVAC installation schedules from sale through completion. Communicate with customers, installers, sales, logistics, and leadership; manage records, paperwork, permits, payments, customer balances, installer availability, and payroll verification. Resolve scheduling concerns, maintain accurate details, improve operational processes, and participate in an after-hours on-call rotation approximately one week every two months.

Follow up with interested homeowners by phone, text, and email; understand and qualify their HVAC needs; schedule, confirm, and reschedule in-home appointments with Comfort Advisors; maintain accurate CRM and scheduling records; coordinate with sales and customer service teams; and meet appointment-setting goals. The role emphasizes communication, organization, customer rapport, and timely lead follow-up rather than selling or closing deals.

Support full employee lifecycle including recruiting, onboarding, engagement, HR administration, and employee support. Coordinate job postings, interviews, onboarding, HR records, recognition programs, communications, and HR projects while assisting managers and employees.