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Owns resident business services contracts through their lifecycle, interpreting terms, managing amendments, monitoring compliance, and advising stakeholders. Reviews invoices, performs SAP BW financial analyses, investigates deviations, maintains project master data, prepares leadership reporting, and supports audits, process improvements, order processing, and contract closure. Requires cross-functional coordination, independent judgment, and occasional travel.

Supports U.S. import and trade compliance operations by coordinating with customs brokers and freight forwarders, validating customs entries and shipping documents, monitoring shipment and supplier routing activity, reviewing HTS classification and valuation, tracking partner performance, and centralizing compliance data. The role requires strong attention to detail, communication, problem-solving, data management, Excel proficiency, and familiarity with ERP systems and SharePoint.

Supports outside sales and account executives in selling warehouse automation solutions to new and existing customers. Responsibilities include collaborating with engineering, purchasing, and service teams; developing system proposals and cost estimates; preparing customer presentations; and following the company sales process. The role requires sales experience, technical knowledge of logistics or material handling, strong communication and relationship-building skills, proficiency with Microsoft Office, CRM systems, and SAP, and 5–10% domestic and international travel.

Leads software development teams and manages assigned projects, including resource allocation, milestones, costs, schedules, development processes, reporting, reviews, escalations, hiring, and employee management. Coordinates with developers and technical leads to identify risks and delays, ensures adherence to development procedures, and supports successful project delivery. Requires knowledge of software development, warehouse logistics, internal processes, and estimation methods, with moderate international travel.

Leads and develops Customer Service Project Managers while overseeing a portfolio of customer-facing warehouse automation projects. Owns delivery across enhancements, upgrades, retrofits, and expansions, monitoring schedule, cost, risk, quality, contracts, and service levels. Coordinates software, controls, mechanical, IT, operations, and safety teams; leads customer governance and executive communications; manages escalations, workforce planning, and continuous improvement.

Leads second-level software support operations for automated warehouse customers. Oversees support engineers, incident tracking, escalations, root-cause analysis, customer communications, reporting, and continuous improvement. Manages rotating schedules for 24/7 coverage, coordinates responses to disruptions, and aligns operations with global standards. Requires experience in automated distribution or supply chain environments, technical support leadership, and familiarity with Linux, Java, Oracle, SQL, warehouse control systems, and ITIL practices.

Manages on-site warehouse automation implementation projects by coordinating engineers, resources, stakeholders, vendors, testing, quality, risk mitigation, reporting, and project timelines. Supports network and server installation, internal and customer testing, issue tracking, acceptance testing, go-live activities, change management, and ramp-up. Requires strong organizational, problem-solving, communication, project management, computer systems, budget management, and mechatronics knowledge, with travel up to 90%.

Manage multiple complex warehouse automation projects, overseeing schedules, budgets, contracts, risks, suppliers, change orders, customer communications, and cross-functional teams. Responsibilities include critical path scheduling, commercial management, subcontractor coordination, issue resolution, project forecasting, stakeholder communication, and mentoring project managers. The role may involve projects valued up to $150 million, global program leadership, international travel, and integration of software, equipment, subsidiaries, and third-party systems.

Manages multiple low-complexity warehouse automation projects or supports larger implementations under supervision. Responsibilities include coordinating stakeholders, suppliers, internal teams, schedules, budgets, contracts, change orders, risk registers, documentation, customer communications, and issue resolution. The role oversees projects valued up to $20 million, maintains forecasts and critical paths, supports procurement activities, and travels internationally quarterly, with travel up to 50%.

The HR Generalist supports assigned business units across employee relations, policy administration, compliance, accommodations, leave management, talent development, performance and compensation planning, recruitment, training, and engagement. The role partners with business leaders, HR business partners, and Legal; conducts investigations; prepares reports; advises employees and managers; and ensures compliance with employment and benefits laws. The position requires occasional travel and operates primarily from the Kennesaw, Georgia office with two remote days weekly.