Provide phone and email customer service, perform 10-key order entry, process orders for load scheduling, balance shipped/delivered products, handle deposits and statements, and perform daily office functions in a fast-paced environment.

Supervise cooler/loadout warehouse operations: enforce policies and safety, ensure accurate and timely loadouts, manage and train staff, control inventory and product quality, maintain equipment, oversee scheduling, conduct performance evaluations, and uphold GMP/SOP and housekeeping standards.

Manage customer payments and outstanding balances: post checks and ACH, process daily transactions, run aging and analysis reports, research and dispute deductions, pursue delinquent accounts, communicate with customers and internal contacts, and maintain accurate records while supporting AR management and finance teams to resolve discrepancies.