Lead and coordinate company-wide strategic initiatives, manage project plans and timelines, support executive leadership with reporting and presentations, run Weekly Business Review reporting, monitor operational metrics, drive accountability, and support M&A/store launch activities. Ensure cross-functional alignment, identify risks, and develop scalable processes to improve performance and execution.

Convert 75–100+ inbound/outbound warm leads into vehicle service appointments, meet conversion and revenue KPIs, upsell/cross-sell services, provide VIP customer service, use CRM to document interactions and coordinate with shop teams to ensure smooth handoffs.