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Leads complex enterprise SaaS delivery programs for major banks, owning governance, client and executive relationships, commercial controls, risk management, regulatory deadlines, third-party coordination, and successful go-live. The role requires deep financial crime compliance technology experience, including AML, KYC, transaction monitoring, sanctions screening, or case management platforms, plus proven Tier 1 bank implementations, program turnaround expertise, cloud delivery, and senior stakeholder credibility.

Leads complex enterprise software delivery programmes for major banks, owning governance, client and executive relationships, commercial controls, risk management, regulatory milestones, go-live readiness, and customer transition. The role requires deep financial crime compliance technology experience, Tier 1 banking implementations, cloud SaaS delivery, multi-vendor coordination, programme turnarounds, and strong contractual and financial governance.

Supports business operations, office management, and executive assistance for the CEO and senior leadership. Responsibilities include preparing board and leadership materials, tracking actions, coordinating meetings and events, managing office supplies and facilities, supporting health and safety processes, arranging diaries and travel, and handling correspondence. The role also uses AI tools to improve workflows, automate repetitive tasks, and increase administrative efficiency.

Serve as primary client contact from project through implementation and support. Troubleshoot technical issues (logs, root cause), run SQL/Elastic queries, modify Python scripts, facilitate technical strategy and training, produce reports and remediation plans, author KB documentation, and work cross-functionally to drive client value and product alignment.

Serve as primary client technical contact from implementation through support, run technical investigations (logs, SQL, Elasticsearch, HTTP), deliver training and documentation, collaborate on product roadmap and remediation plans, present insights and strategic recommendations to senior stakeholders, and drive operational improvements to maximise client value.