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Provides level 1 and 2 support for venue point-of-sale systems, diagnoses software, firmware, and hardware issues, replaces defective equipment, and conducts venue walkthroughs to ensure technology is operational during events. The role also implements improvements, escalates complex problems, follows organizational standards, and performs physically demanding on-site work.

Greets and assists guests, provides directions and information about facility amenities, resolves or escalates complaints, prints tickets, and supports administrative tasks such as data entry and outgoing calls. The role requires professional customer service, strong communication, dependability, schedule flexibility, and the ability to stand and move for much of the workday, including during adverse weather.

Provides Level 1 and Level 2 support for point-of-sale systems during events. Diagnoses hardware, software, and firmware issues; replaces defective equipment; performs stadium system walk-throughs; creates LAN cables; and escalates problems as needed. The role is part-time, seasonal, primarily evening, weekend, and holiday-based, and requires outdoor work, extensive walking, lifting up to 50 pounds, and physical activities including kneeling and bending.

Provides reception and front-office support for a convention center, welcoming visitors and managing calls, mail, calendars, meetings, records, correspondence, and office supplies. Supports Purchasing with requisitions, purchase orders, vendor records, procurement documentation, scheduling, and communications. Requires strong organization, customer service, confidentiality, Microsoft 365 proficiency, and the ability to manage competing priorities in a fast-paced onsite environment. Evening, weekend, holiday, emergency call-out, physical activity, and equipment-operation requirements apply.

Manage full employee lifecycle for the Long Beach Amphitheater including high-volume recruitment, onboarding, training, performance management, employee and labor relations, compliance, benefits administration, talent development, and HR support for event operations. Partner with regional HR leadership to drive engagement, analyze turnover, lead investigations, and provide coaching and HR guidance to managers and staff.

Manage facility accounting operations including payroll, AP/AR, event settlements, financial reporting, ledgers, audits, and system controls. Support budgeting, external audits, and installation/maintenance of accounting and payroll systems while supervising accounting personnel and ensuring compliance with laws and corporate policies.

Provide full-cycle HR support for a busy venue: recruitment, onboarding, investigations, employee relations, coaching, compliance, benefits/leave coordination, HRIS file management, and event-hour HR coverage. Partner with managers to drive engagement and ensure staffing for events.

Supervise inventory control and support staff at the Indianapolis Distribution Center, manage cycle count program and inventory accuracy, hire and train team members, report variances, ensure safety, quality, productivity, and occasionally lead the entire Support department.

Lead and manage Box Office operations and staff for live events, handling ticketing in Ticketmaster Host/Archtics, inventory management, financial reconciliation, ADA compliance, promoter coordination, staffing, reporting, and guest service to ensure efficient event execution and revenue accountability.

Oversee accounting for multiple Long Beach venues: manage day-to-day accounting (AP/AR/payroll/GL), reconciliations, month-end close, forecasting, budgeting, cash and cost-of-goods analysis, audits, internal controls, and supervise/hire accounting staff while partnering with business leaders.