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Manages arena event operations, including event setup and teardown, facility changeovers, floor plans, event service staffing, cleaning, custodial activities, equipment maintenance, inventory, supplies, and employee training. Coordinates with event, maintenance, food and beverage, and tenant teams to deliver high-quality event services. Oversees operational standards, staff evaluations, purchasing, and OSHA-compliant MSDS documentation.

Leads organizational change management for a finance transformation program, driving ADKAR adoption, impact assessments, readiness gates, communications, training, champion networks, adoption metrics, and post-go-live reinforcement across corporate and venue operations. Requires enterprise technology and ERP change experience, finance process fluency, multi-site adoption expertise, and executive stakeholder management. The role is remote-based but requires significant travel to venues.

Leads finance transformation initiatives, primarily large-scale ERP implementation, as liaison between controllership, IT, PMO, and business stakeholders. Ensures finance requirements, internal controls, reporting, UAT, testing, risk management, and implementation timelines remain aligned. Oversees issue resolution, executive communications, change management, training, and post-implementation success metrics to improve financial close and reporting processes.

Leads premium client services for the Tampa Bay Rays’ new stadium, overseeing ticketing, suites, contracts, payments, and the complete buyer journey. Develops service offerings, improves sales processes, coordinates with sales, marketing, finance, and external partners, manages reporting and budgets, creates networking opportunities, and leads a high-performing service team. Requires regular on-site presence and flexibility for event-based schedules.

Leads premium ticket sales operations for the Tampa Bay Rays’ future ballpark. Manages, coaches, and develops a sales team; establishes activity and conversion KPIs; monitors CRM pipelines; improves prospecting, forecasting, and close rates; oversees sales processes, playbooks, budgets, reporting, and performance improvement plans. Requires regular on-site work and flexible event-based hours during the venue’s development and launch.

Manage daily box office operations for live events, including ticketing systems, event setup, inventory, sales reconciliation, settlements, cash handling, reporting, and guest service. Lead recruitment, scheduling, training, and performance management for full- and part-time staff. Coordinate with promoters, talent buyers, marketing, and venue teams while ensuring compliance, operational efficiency, accurate ticketing, and smooth event execution.

Leads revenue-focused marketing strategy and execution for arena events and business lines. Oversees touring event campaigns, paid and traditional media, digital and social marketing, CRM-driven campaigns, public relations, creative content, media relationships, advertising budgets, and venue digital assets. Collaborates with promoters, venue stakeholders, clients, and corporate marketing teams while supervising staff and measuring initiatives against ticket sales, conversion, and revenue KPIs.

Performs accounts payable and receivable, reconciliations, financial reporting, event settlements, payroll processing, budgeting support, audit assistance, and month-end/year-end close activities. Reviews ticket sales reports, manages vendor and customer records, prepares event estimates, and supports finance projects. The role may serve as Manager on Duty during events and requires availability for nights, weekends, and holidays.

Lead cybersecurity detection and response operations, including complex incident handling, alert triage, SIEM rule authoring and tuning, threat hunting, playbook development, and response automation. Mentor SOC analysts, establish documentation and escalation standards, conduct post-incident reviews, and drive remediation and detection strategy improvements. Present technical findings to executives and influence cross-functional security outcomes.

Oversee employee benefits operations, integrations, escalated issue resolution, open enrollment, retirement plan transactions, leave and disability administration, benefits documentation, audits, and HRBP training. Manage a benefits coordinator and collaborate with third-party administrators, payroll, HRIS, and field HR teams. Support onboarding and transitioning employees, maintain plan eligibility and rates, and provide benefits orientations. Occasional travel may support benefits onboarding and offboarding at venues.