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Manages customer orders from quotation through fulfillment, ensuring accuracy, deadlines, quality, billing, and customer satisfaction. Responsibilities include ordering products, preparing art sheets, entering and reviewing invoices, handling returns and credits, supporting sales representatives, reconciling vendor invoices, coordinating with vendors and creative teams, advising customers, receiving time-sensitive products, and maintaining documentation.

Supports recruitment, onboarding, employee relations, benefits administration, HR records, compliance, performance management, engagement initiatives, training coordination, reporting, and general HR administration. Maintains confidential employee information and responds to policy and benefits inquiries while helping foster a positive workplace environment.

Manage accounts payable, invoice processing, vendor setup, payment preparation, and reconciliations. Support month-end close, journal entries, accruals, audits, and financial reporting. Review food and beverage invoices, inventory, COGS, and variances while partnering with operations to resolve discrepancies. Maintain AP aging, improve accounting controls and processes, and provide backup support for Finance projects. The role requires strong Excel, accounting, analytical, organizational, and communication skills, with flexibility for nights, weekends, and holidays.

Leads market and financial feasibility analyses, strategic advisory engagements, and client presentations for sports, entertainment, and civic facilities. Oversees research design, quantitative and qualitative insights, trend analysis, executive communications, analytical innovation, and a team of analysts. Manages senior client relationships and translates complex data into strategic recommendations influencing project scale, programming, and investment decisions.

Manages arena event operations, including event setup and teardown, facility changeovers, floor plans, event service staffing, cleaning, custodial activities, equipment maintenance, inventory, supplies, and employee training. Coordinates with event, maintenance, food and beverage, and tenant teams to deliver high-quality event services. Oversees operational standards, staff evaluations, purchasing, and OSHA-compliant MSDS documentation.

Leads organizational change management for a finance transformation program, driving ADKAR adoption, impact assessments, readiness gates, communications, training, champion networks, adoption metrics, and post-go-live reinforcement across corporate and venue operations. Requires enterprise technology and ERP change experience, finance process fluency, multi-site adoption expertise, and executive stakeholder management. The role is remote-based but requires significant travel to venues.

Leads finance transformation initiatives, primarily large-scale ERP implementation, as liaison between controllership, IT, PMO, and business stakeholders. Ensures finance requirements, internal controls, reporting, UAT, testing, risk management, and implementation timelines remain aligned. Oversees issue resolution, executive communications, change management, training, and post-implementation success metrics to improve financial close and reporting processes.

Leads premium client services for the Tampa Bay Rays’ new stadium, overseeing ticketing, suites, contracts, payments, and the complete buyer journey. Develops service offerings, improves sales processes, coordinates with sales, marketing, finance, and external partners, manages reporting and budgets, creates networking opportunities, and leads a high-performing service team. Requires regular on-site presence and flexibility for event-based schedules.

Leads premium ticket sales operations for the Tampa Bay Rays’ future ballpark. Manages, coaches, and develops a sales team; establishes activity and conversion KPIs; monitors CRM pipelines; improves prospecting, forecasting, and close rates; oversees sales processes, playbooks, budgets, reporting, and performance improvement plans. Requires regular on-site work and flexible event-based hours during the venue’s development and launch.

Manage daily box office operations for live events, including ticketing systems, event setup, inventory, sales reconciliation, settlements, cash handling, reporting, and guest service. Lead recruitment, scheduling, training, and performance management for full- and part-time staff. Coordinate with promoters, talent buyers, marketing, and venue teams while ensuring compliance, operational efficiency, accurate ticketing, and smooth event execution.