Manages customer accounts and relationships for semiconductor materials, supports sales objectives, coordinates product introductions and deliveries, develops forecasts and reports, manages consignment inventory, and resolves customer issues with internal teams and suppliers. The role requires bilingual English and Chinese communication, customer negotiation, sales coordination, and collaboration across manufacturing, quality assurance, accounting, and material planning departments.

Designs, develops, and optimizes wet chemical and semiconductor manufacturing processes for new and existing materials. Responsibilities include laboratory and cleanroom testing, process scale-up, equipment troubleshooting, risk assessments, technical documentation, regulatory compliance, sample manufacturing, customer collaboration, and continuous improvement. The role supervises R&D technicians and works with international research teams while handling hazardous chemicals and maintaining ISO documentation.