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Serve as the bridge between business stakeholders, internal developers, and vendors to manage and prioritize multiple application backlogs, translate business needs into user stories, coordinate UAT and releases, maintain product roadmap, and ensure vendor integrations and customizations align with organizational goals.

Provide front-line administrative support for a cemetery location: answer phones, schedule appointments, process contracts, manage cash and banking, maintain records, handle A/P and A/R, assist onboarding, order memorials, coordinate with sales and maintenance, and prepare required reports.

Provide administrative and sales support at a cemetery location: answer phones, schedule appointments, process contracts, handle banking and A/R/A/P tasks, enter and track sales in CRM, maintain records, coordinate onboarding, order memorials, and participate in daily meetings and reporting.

Lead and develop frontline sales counselors to meet location sales goals; hire, train, schedule, evaluate performance, coordinate cross-department support, and manage client-facing sales activities including offsite appointments and community events.

Oversee and manage all funeral home operations including services coordination, staff supervision, embalming oversight, vendor and agency relations, budgeting and receivables, marketing to grow clientele, scheduling, and handling customer service, complaints, and legal or contract matters. Ensure regulatory compliance and provide hands-on support as needed.

Provide front-line administrative support for a cemetery/funeral location: answer phones, schedule appointments, process contracts, handle cash/banking, maintain records, assist onboarding, manage accounts payable/receivable, coordinate deeds/certificates and memorial orders, participate in daily operations meetings, and prepare required reports.

Provide front-line administrative support for a cemetery/location team: answer phones, schedule appointments, process contracts, manage banking and records, assist HR onboarding, handle A/R and A/P, coordinate deeds/certificates, and support reporting and daily operations.

Provide front-line administrative support including answering phones, scheduling, contract processing, cash and banking duties, records management, AP/AR, onboarding coordination, memorial/work order processing, and regular reporting to support location leadership and customer service.

Manage daily operations of a funeral home including planning and directing services, supervising staff and embalmers, handling vendor and agency coordination, overseeing administration and finances, driving marketing and client acquisition, and performing funeral director duties as needed.

Provide front-line administrative support: answer phones, schedule appointments, onboard team members, process contracts and cemetery paperwork, handle banking and deposits, maintain files and records, manage accounts payable/receivable, prepare deeds/certificates, order memorials, participate in daily meetings, and prepare required reports while ensuring confidentiality and customer service.