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Owns SMS and email lifecycle marketing across multiple automotive e-commerce brands. Responsibilities include scaling SMS acquisition, designing automated customer flows, configuring behavioral triggers, segmenting audiences, managing frequency caps, orchestrating cross-channel journeys, and integrating two-way SMS customer service infrastructure. The role also develops compliant opt-in strategies, supports rich-media messaging such as MMS and RCS, improves attribution and customer lifetime value, and enables decentralized brand teams to execute campaigns efficiently.

Own SMS and email lifecycle marketing across 10+ automotive aftermarket brands. Build automated flows, behavioral triggers, segmentation, frequency controls, subscriber acquisition programs, and coordinated customer journeys. Lead SMS expansion using SMS, MMS, and RCS; improve opt-in growth, lifecycle revenue, attribution, and customer lifetime value. Evaluate two-way conversational messaging infrastructure with Customer Service and enable decentralized brand teams to deploy creative assets efficiently.

Serves as the primary employee-relations resource, advising employees and managers on workplace concerns, performance, attendance, conduct, investigations, corrective actions, and HR policies. Supports onboarding, performance management, manager training, HR compliance, confidential recordkeeping, reporting, and policy updates while promoting a fair, inclusive, and engaged workplace.

Develop and support two Adobe Commerce production websites. Responsibilities include building custom modules and integrations, troubleshooting production issues, optimizing performance and security, maintaining frontend functionality, integrating ERP and third-party systems, participating in code reviews, documenting architecture, gathering requirements, coordinating deployments, and applying updates and security patches.

Design and prototype aftermarket automotive parts using 3D CAD (SolidWorks), create manufacturing drawings and BOMs with GD&T, perform prototyping/testing and 3D scanning/printing, validate quality of in-house and outsourced parts, and coordinate with suppliers, purchasing, and media for production and installation documentation.

Leads and centralizes accounts payable across multiple entities, standardizing policies, controls, workflows, and reporting. Oversees AP automation and ERP integration, invoice processing, matching, payments, vendor master data, reconciliations, close support, audits, and working capital efficiency. Builds and develops a centralized, cross-trained AP team while partnering with finance, purchasing, logistics, treasury, and business units to improve processes and reduce variances.

Maintain and merchandise Mercedes-Benz product catalog: write engaging product pages, ensure correct vehicle fitment and categorization, onboard new products and brands, support forecasting and inventory planning, and provide product support to customer-facing teams.

Lead design and development of aftermarket automotive performance products from concept to production. Create 3D models, assemblies, drawings, and BOMs in SolidWorks; perform reverse engineering and validation testing; collaborate with manufacturing, purchasing, and quality; mentor junior staff; and maintain engineering documentation and project schedules.

Manage and grow B2B wholesale accounts by handling inbound customer contacts, order entry and management, post-shipment support, and outreach to dormant accounts. Build relationships with installer shops and partners, identify customer needs, resolve issues, and meet revenue and margin goals while reducing customer attrition. Work onsite at Wadsworth, OH and report to the Wholesale Manager.

The Senior Accountant will provide financial information to management, ensuring accounting data integrity, aiding in close activities, and supporting audits. The role requires assisting in financial systems management and compliance with U.S. GAAP.