The Manager of RCM Operations oversees daily operations, implements process improvements, tracks AR productivity, evaluates team performance, and manages client escalations. Responsibilities include training, staffing needs assessment, maintaining operational workflows, and contributing to recruitment.

The role is focused on driving new business in healthcare technology, engaging with clients, and mentoring analysts, with success measured by revenue contribution and pipeline quality.

Investigate, analyze, negotiate, resolve, document and report consumer and commercial billing issues. Provide resolution options to customers, authorize billing settlements within limits, and adjust customer accounts.