Leads global application support operations, ensuring SLA compliance, effective incident escalation, customer communication, KPI reporting, and continuous process improvement. Oversees ticket triage, ITIL practices, documentation, tooling configuration, reporting data quality, customer reviews, and problem management. Coaches support analysts, manages schedules and performance, supports recruitment, and maintains service continuity. Experience with Zendesk or Jira Service Management, ERP incidents, ITIL, and multilingual customer communication is beneficial.

Lead the group-wide accounting function across general ledger, reporting, tax, treasury, AR, and AP. Own financial integrity, consolidation, statutory compliance, audits, controls, cash management, working capital, and technical accounting. Drive finance automation, process standardization, and legal-entity rationalization across a multinational, multi-currency organization. Lead transformation initiatives, manage stakeholders and advisors, and develop a high-performing accounting team while supporting SaaS revenue recognition and broader business growth.