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Provides operational, service, administrative, technical, reporting, call center, and transaction-processing support. Uses communication, problem-solving, and general PC skills while serving as a subject matter expert. May guide less experienced team members and provide team direction. The role is intended for graduates or postgraduates with 24–36 months of work experience.

Participates in Security Event Management QA, ensuring security operations meet SLA, completeness, correctness, and continual-improvement standards. Identifies threats, applies security controls, correlates security data, and supports SOC analysis using SIEM tools such as ArcSight. Requires knowledge of networking, firewalls, DNS, DHCP, vulnerabilities, exploits, malware, insider threats, DLP, and GRC tools. Collaborates with internal and external global teams across locations.

Leads training and development for Retirement Services operations, including needs analysis, program execution, reskilling and upskilling frameworks, trainee performance support, stakeholder coordination, training effectiveness evaluation, and process standardization. The role requires strong knowledge of financial and investment products, 401(k) accounts, transaction processing, and review operations, along with excellent communication, analytical, Excel, and PowerPoint skills.

Develop advanced analytics, AI/ML models, data pipelines, dashboards, and reporting solutions for Identity and Access Management controls. Analyze identity and entitlement data to detect anomalies, toxic access, control gaps, and IAM risks. The role also embeds model governance, AI risk management, explainability, monitoring, audit traceability, and responsible AI practices while partnering with security, risk, audit, compliance, privacy, and technology stakeholders.

Owns IAM and SSO strategy, roadmaps, technology evaluations, authentication solution design, infrastructure releases, vendor deployments, compliance documentation, and stakeholder alignment. The role requires expertise in identity protocols, authentication technologies, directory services, cloud IAM integrations, Ansible deployments, Splunk troubleshooting, API concepts, security risk management, and large-scale global technology programs.

Perform independent market risk oversight for trading portfolios including daily VaR sign-offs, reporting, limits management, stress testing, and risk concentration analysis. Liaise with businesses and support functions, drive regulatory and system implementation projects, validate regulator submissions, and provide ad-hoc risk analysis, trend reporting, and cross-functional representation for migrations and large system changes.

Acts as the primary email interface for Treasury clients, processing transactional requests involving treasury, cash management, depository, ACH, wires, research and adjustments, and commercial cards. Resolves client needs through straight-through processing or business-partner engagement, manages escalations, meets SLA and accuracy targets, and prepares MIS reports and data analysis. The role requires strong communication, workflow management, Treasury Services knowledge, attention to detail, and flexibility for rotational night shifts.

Supports equity and equity-linked capital markets transactions, including IPOs, follow-ons, QIPs, block trades, and convertibles. Responsibilities include financial modeling, valuation, precedent transaction analysis, shareholder and investor analysis, market updates, client presentations, underwriting support, and transaction execution. The role also contributes to business-process automation and requires ownership of product materials, attention to detail, and collaboration across Global Capital Markets desks.

Support enterprise-wide HashiCorp Vault adoption by onboarding applications, infrastructure, cloud services, and automation solutions. Design secure integrations, implement authentication methods and secrets engines, resolve authorization and policy issues, and automate deployments using DevOps and infrastructure-as-code tools. Develop onboarding standards, playbooks, documentation, and reference architectures while advising application, cloud, infrastructure, DevOps, and cybersecurity teams. Contribute to secrets-management transformation, stakeholder engagement, troubleshooting, and operational support.

Lead design and delivery of AI-driven automation and intelligent agents for CFO operations. Translate business needs into scalable Copilot and RPA solutions, manage end-to-end project delivery, integrate systems, enforce governance and controls, and drive operational excellence using tools like UiPath, Alteryx, Tableau and SQL.