Full-cycle Inside Sales Representative responsible for growing adoption of Petal Medical Billing and other solutions across Quebec. Duties include managing inbound leads, prospecting outbound, conducting discovery calls, product demos and webinars, maintaining Salesforce opportunities, closing deals, coordinating handoffs, and sharing customer insights with Product and Marketing. The role requires strong French and English communication, consultative selling, organization, resilience, and collaboration with healthcare professionals and internal teams.

Accompagner les clients, principalement des médecins, dans leurs demandes liées aux plans de service, comptes, accès utilisateurs, abonnements et configurations Xacte. Assurer un suivi rigoureux, préparer des documents et rapports, gérer le programme de référencement, coordonner les demandes avec les équipes internes et contribuer à l’amélioration continue des processus de l’équipe Succès client.

Manage a pooled portfolio of SaaS customers to drive adoption, retention, value realization, and expansion. Build and operationalize scalable customer success programs, playbooks, journeys, and health scoring. Monitor health signals, mitigate risks, run engagement campaigns, and surface Voice of Customer insights. Partner cross-functionally to improve processes, reporting, and customer outcomes.