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Leads regional customer experience performance across vehicle rental locations. Monitors NPS, reviews, complaints, and service recovery; identifies performance gaps; develops improvement plans with field leaders; drives adoption of CX initiatives, technology, training, and service standards; conducts location reviews; and coaches frontline and district leaders to improve customer outcomes and accountability.

Leads regional customer experience performance across vehicle rental locations. Monitors NPS, reviews, complaints, and service recovery; identifies performance gaps; partners with field leaders on improvement plans; drives adoption of CX initiatives, technology, training, and standards; conducts location reviews; and coaches frontline and district leaders to improve service outcomes and accountability.

Leads regional customer experience performance across vehicle rental locations. Monitors NPS, reviews, complaints, and service recovery; partners with field leaders to create improvement plans; drives adoption of CX initiatives, technology, training, and operational standards; conducts location reviews; and coaches frontline and district leaders to improve service consistency and accountability.

Serve as the first point of contact for new hires to facilitate preboarding: conduct welcome calls, process I-9s in Workday, support access to Workday/Workjam/UKG, resolve onboarding issues via case management, track training timelines, ensure compliance, and improve HR processes while meeting service level agreements.

Assist frequent and premier customers at airport locations by processing rentals, offering enhancements, and ensuring a seamless experience through strong communication and customer service skills.

Manage a portfolio of German customer accounts to collect overdue receivables: contact customers by phone and email, investigate discrepancies, negotiate payment plans, maintain accurate records, and collaborate with internal teams to ensure compliance and strong customer relationships.

Lead technical architecture, administration, and optimization of Oracle Cloud EPM. Manage and mentor EPM administrators and developers, deliver integrations and automated data loads, ensure SOX compliance, drive upgrades and performance tuning, partner with Finance on roadmap and planning processes, and lead Oracle AI strategy for Finance.

Coach and mentor counter sales staff to increase revenue. Partner with operations and managers to assess sales performance, identify revenue opportunities, monitor effectiveness, coordinate sales initiatives, and develop and deliver training materials and programs to improve sales skills and processes.

The Learning Specialist supports onboarding and training delivery for frontline employees, facilitating programs and ensuring effective learning outcomes in a customer-focused environment.

Leads B2B customer credit evaluation, including financial analysis, credit limit and terms decisions, account holds and releases, risk monitoring, dispute resolution, reporting, audit compliance, and stakeholder communication. Develops credit procedures and training materials while balancing risk management with business growth. Requires strong credit risk knowledge, analytical and communication skills, and the ability to manage multiple priorities independently.