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The Operations Associate manages patient information processing, documentation and unit operations, communicates with clinical staff, and assists in bed management.

Answer and triage incoming and operator-assisted calls; relay messages; page subscribers; activate emergency codes and disaster response teams; provide courteous support to patients, visitors, staff, and vendors while following approved processes and adapting to changing situations.

Receive and triage calls from patients, families, physicians, vendors and staff; dispatch pages and emergency code teams; relay messages; provide courteous support; and maintain clear communication in a 24/7 healthcare call center environment.

Lead the accounting and finance function, oversee general ledger, payables, claims, and cash applications; ensure GAAP/STAT/FASB compliance; manage month-end close, reporting, budgeting, forecasts, audits, internal controls, cash management, and cross-functional partnerships with executive leadership and regulators.

The Operations Associate aids in patient care by managing admissions, facilitating communication among staff, and organizing records under supervision, ensuring smooth unit operations.

The Operations Associate manages patient information, assists with admissions, coordinates unit operations, and serves as a communication bridge between staff and patients.

The Operations Associate I coordinates patient information, manages documentation, facilitates communication, and supports unit operations and patient care processes.

Serve as a strategic advisor designing and delivering leadership development, organizational development, and change management solutions. Partner with senior leaders, HR, and clinical teams to facilitate workshops, lead culture transformation, support integrations, and use data insights to measure and improve learning and organizational impact.

The Chief Data and AI Officer will lead the data and AI strategy for Baystate Health, enhancing operational performance and patient outcomes through data innovation, governance, and technology integration.