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Provides Level 2 technical support, resolving escalated hardware, software, network, and systems incidents. Performs advanced troubleshooting, root cause analysis, ticket prioritization, user account administration, and access management. Supports Level 1 technicians, system maintenance, documentation, knowledge-base development, SLA adherence, and recurring-incident improvements. The role includes vendor collaboration, on-call and after-hours coverage, and support for enterprise technologies including Windows, Microsoft 365, Active Directory, networking, cloud, virtualization, and endpoint management tools.

Handles accounts receivable operations including billing, collections, audits, credit card disputes, refunds, travel agent commissions, and guest inquiries. Maintains accurate account records and documentation, resolves billing issues with internal departments and customers, and supports the Accounts Receivable Manager. The role requires customer service, communication, attention to detail, Microsoft Office proficiency, and flexibility to work varied shifts and holidays in an office-based resort environment.

Analyzes and optimizes eCommerce and digital marketing performance across campaigns and platforms. Maintains daily, weekly, and monthly reporting, tracks KPIs such as revenue, conversion rate, traffic, and ROI, validates insights with Business Intelligence and Finance, and recommends improvements for websites, apps, campaigns, guest booking behavior, and the digital customer journey. Coordinates eCommerce projects, timelines, deliverables, and change requests across internal teams and external partners.

Processes accurate, compliant, end-to-end U.S. multi-state payroll, including adjustments, reports, garnishments, deductions, benefits, direct deposits, and pay-rate changes. Responds to confidential employee inquiries, maintains payroll records and archives, verifies financial data, and supports management with administrative duties. The role requires varied shift availability, strong communication, customer service, confidentiality, and adherence to company policies and regulations.

Develop and maintain relationships with Far East gaming and non-gaming resort patrons to generate revenue and repeat visits. Manage guest arrangements across resort services, cultivate incremental spending, communicate with patrons through multiple channels, address guest feedback, and support compliance with company policies, Title 31, and Nevada gaming regulations. The role requires fluency in English and Mandarin or Cantonese, extensive casino marketing experience, and flexible availability.

Manage and lead the Network Engineering team to operate, maintain, and improve campus, data center, WAN, wireless, and optical networks. Oversee projects, incident response, lifecycle and change management, documentation, and compliance with security and gaming regulations while providing technical leadership and mentoring.

The Senior Account & Business Development Manager manages large Group and Convention programs, develops customer relationships, and achieves revenue goals through strategic prospecting and negotiation.

Create high-quality motion graphics from static key art for digital signage, social media, and on-property displays. Collaborate with Creative and Marketing to ensure brand-consistent animations, typographic motion, templates, and optimized assets across formats while meeting production workflows and deadlines.

The Front Desk Representative assists with guest registration, resolves challenges, controls room keys, and ensures a seamless guest experience at the hotel.

Responsible for developing large group and convention programs, cultivating relationships, achieving revenue goals, and leading a sales team to increase guest loyalty.