Leads deposit operations for consumer, business, and specialized products in a highly regulated credit union environment. Oversees compliance, controls, risk, audits, vendors, systems, product changes, and operational resilience. Manages Business Systems Analysts and ensures deposit systems, configurations, testing, integrations, and processes support accurate, compliant member service. Provides technical and operational leadership involving Symitar, regulatory requirements, complex account structures, and cross-functional initiatives while developing employees and maintaining performance accountability.

Leads enterprise consumer lending strategy, operations, underwriting policies, product pricing, portfolio quality, compliance, budgeting, and production goals. Oversees home equity, vehicle lending, and credit card activities while mentoring managers and driving process improvements, technology adoption, scalability, borrower experience, and responsible loan growth. Partners with Finance, Marketing, branches, digital channels, and external providers to execute strategic objectives.

Lead strategy and execution for learning and development across the credit union. Design and deliver leadership, technical, compliance, and coaching programs; manage the L&D team, vendors, and budget; use data to measure effectiveness; partner with leaders on change management and talent initiatives to drive measurable business outcomes.