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The role involves leading BIO initiatives, collaborating with sales teams, enabling digital capabilities, and engaging stakeholders to enhance agent productivity and business outcomes.

Manage day-to-day post-inception policy servicing for partner distribution channels, handle partner enquiries, track document submissions, coordinate internal stakeholders to ensure timely processing, support process improvements, maintain team documentation, and uphold IT and compliance standards.

Lead development and execution of enterprise data governance and strategy. Establish governance frameworks, drive data quality and MDM initiatives, define enterprise data models, collaborate with stakeholders to improve data architecture and accountability, and prepare governance reporting. Explore AI-driven tools to enhance governance.

This role supports Bancassurance sales teams and bank partners, ensuring timely processing of new business, effective issue resolution, and maintaining high service standards. Responsibilities include sales support, complaint resolution, and reporting.

Manage agency contract management and licensing functions, oversee agent movements (onboarding, promotions, demotions, segmentation), maintain Agency Administration System records, issue contracts/IDs/PA codes, manage license renewal and contract validation cycles, liaise with the Insurance Commission, and support deployment of agency management systems and manuals.

Perform general accounting tasks: maintain and reconcile ledgers, record and report transactions, prepare statutory accounts and financial statements, support forecasting and budgeting, analyse budget variances, and assist with accounting project documentation and compliance.

Manage and support SAP financial systems, ensuring approval workflows, master data integrity and report compliance with financial policies. Provide day-to-day user support and technical troubleshooting, collaborate with other SAP modules and external systems for data integration, and support data modeling and analysis. Drive operation solutions, automation and system change approval processes; conduct master data checks, produce operational reports, and support finance process/automation projects including requirements, testing and user training.

Manage end-to-end adjudication of High Net Worth claims, ensuring accurate, timely outcomes, strong compliance, fraud mitigation, and excellent stakeholder and customer communications. Handle escalations and complaints, support product design with claims insight, participate in governance, audits, and transformation initiatives to improve processes and customer experience.

Drive growth of the Life in Group (LIG) portfolio by developing data-driven cross-sell strategies, designing multi-channel campaigns, expanding distribution and digital adoption, managing strategic wellbeing partnerships, enabling sales effectiveness, tracking performance, and leading cross-functional initiatives to meet revenue and engagement targets.

Responsible for maintenance, development and delivery of application solutions supporting operations systems. Ensures operational applications are implemented, enhanced and kept reliable to meet business needs.