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Sells AIA products and services directly to retail customers through telemarketing and online channels. Builds product demand, meets individual and team sales quotas, coordinates direct sales programs, manages customer or named accounts, and supports positive customer and partner experiences. The role also identifies workflow improvements and performs related tasks supporting business policies and long-term growth.

Sell AIA insurance products and services directly to retail customers through telemarketing and online channels. Responsibilities include generating demand, meeting sales quotas, coordinating direct-sales programs, managing accounts, supporting positive customer and partner experiences, and identifying workflow improvements. A criminal background check is required before joining.

Sell AIA insurance products and services directly to retail customers through telemarketing and online channels. Generate customer demand, explain product value, meet individual and team sales quotas, support direct-sales distribution programs, manage designated accounts, and promote positive customer and partner experiences. The role also involves improving workflows, supporting business growth, and completing a required criminal background check before joining.

Supports Group IFRS 9 and IFRS 17 financial reporting, result announcements, quarterly disclosures, analytics, management commentary, auditor inquiries, and country business-unit support. The role develops financial models, databases, dashboards, and reports; coordinates IFRS 17 projects and business initiatives; reviews methodology guidance; and prepares management meeting materials. It requires actuarial, finance, or accounting expertise, insurance reporting experience, strong analytical and communication skills, and proficiency with Microsoft Office.

Maximize sales of insurance products through banking partners, meet individual and team quotas, build long-term relationships with bank decision-makers, create product demand, and administer bancassurance sales and distribution programs. The role also manages assigned accounts, supports business growth, improves workflows, and completes a required criminal background check before joining.

Leads the company’s compliance function and manages its compliance risk framework as a second line of defense. Responsibilities include designing compliance programs, overseeing data privacy, investment and sales compliance, anti-fraud, whistleblowing, incident management, conduct investigations, regulatory reporting, compliance testing, control monitoring, remediation, and employee awareness initiatives.

Supports AIA Malaysia’s corporate website and digital experience strategy through website optimisation, analytics, SEO and GEO initiatives, governance, accessibility, UAT, and performance monitoring. Coordinates enhancement roadmaps, requirements, vendors, agencies, technology teams, and business stakeholders. Analyses customer behaviour and digital KPIs, manages website quality remediation, and recommends improvements to customer experience, search visibility, content quality, and platform performance.

Handles consumer inquiries and complaints across multiple channels, including intake, investigation, resolution, escalation, documentation, and closure. Ensures compliance with financial consumer protection requirements, identifies service risks, analyzes complaint trends, and recommends improvements. The role requires strong communication, writing, coordination, empathy, confidentiality, resilience, and the ability to manage complex or high-risk disputes.

Develops and supports software applications by analyzing requirements, designing program logic, coding, testing, debugging, documenting, and implementing solutions. The role also integrates application components, validates system improvements, and provides technical support to end users.

Leads customer-centric proposition activation and product marketing across health, wellness, life, and wealth management offerings. Develops product communications, sales enablement tools, launch initiatives, and customer-facing materials. Collaborates with product, compliance, legal, risk, distribution, and marketing teams to ensure accurate, timely, compliant delivery. Manages agencies and vendors, budgets, quality control, brand standards, and end-to-end deployment across digital and physical channels.