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Serve as primary liaison for critical customer issues, drive recovery plans, support quoting and upsell, coordinate new product launches, monitor client health, and implement procurement and pricing strategies to improve profitability.

Act as primary liaison for critical customer issues and growth initiatives. Manage escalations, coordinate recovery plans, support quoting/upselling, monitor client health, and enable smooth new product launches while optimizing internal processes.

Design and enforce quality standards across materials, products, and processes. Perform inspections, testing, root-cause analysis (8D), generate PPAP/PFMEA/PCP/Gage R&R documentation, support ISO 9001 audits, and provide engineering recommendations and customer/vendor support.

Manage and grow a defined book of manufacturing/distribution customer accounts via inbound/outbound calls and emails. Qualify leads, prepare quotes, maintain CRM (Zoho) records, execute account growth plans, collaborate with field sales and operations, and report on pipeline and account activity to meet revenue and margin targets.

Manage and grow an assigned book of manufacturing and distribution accounts through outbound/inbound outreach, lead qualification, quoting, CRM maintenance (Zoho), and collaboration with outside sales, operations, and customer service to meet revenue and margin targets.

Manage and grow an assigned book of manufacturing/distribution accounts through outbound/inbound lead qualification, account management, quoting, and CRM pipeline maintenance. Collaborate with outside sales, operations, and customer service to increase revenue, prevent churn, and report on account activity and sales results.