Provides compassionate omnichannel support to applicants seeking emergency hardship and disaster-related financial assistance. Reviews applications, verifies documentation, troubleshoots submission and digital disbursement issues, maintains CRM records, handles phone, email, and chat inquiries, and escalates sensitive or complex cases. Supports grant decisioning and process improvement during high-volume disaster periods while maintaining program integrity and service quality.

Reviews emergency grant applications, verifies eligibility and documentation, analyzes applicant information, and approves awards under grantmaking policies and IRS guidelines. Maintains accurate records, tracks application status, communicates decisions empathetically, provides applicant support by phone and email, escalates cases, identifies program trends, and supports process improvements. The role requires accuracy, organization, independent work, and flexible after-hours or weekend availability during high-volume periods.