Lead CRM product development for Finnair's Salesforce platforms (Service Cloud, Agentforce), translating business needs into user stories, configuring Salesforce, supporting sprints, UAT, releases, documentation, and governance while partnering with business, digital and vendor teams.

Develop and deploy production-ready data science, ML, AI, and optimization solutions for airline operations. Collaborate with stakeholders, data engineers, and software teams to build scalable, tested models and MLOps pipelines, ensure data quality and responsible AI, and support operational decision-making, monitoring, and continuous improvement in an operationally critical environment.

Process HR requests, maintain employee and organizational data in systems, answer employment-related questions, prepare multi-area reports, and support process improvement projects. Work collaboratively across levels, handle varied tasks independently, and learn regulatory requirements including Estonian employment law.