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Design, develop, and support Workday integrations, Orchestrations, Prism pipelines/datasets, and Extend applications. Troubleshoot, document, and support bi-annual releases while collaborating with HR, Finance, Payroll, IT, and business stakeholders to automate processes and improve platform performance.

Evaluate and audit customer conversations (phone, email, chat) against predefined guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity and quality targets, and adhere to HR policies and client-specific requirements.

Evaluate and audit telephone, email, and chat interactions per client guidelines; provide detailed written feedback via evaluation tools; participate in calibration calls and training; meet daily volume and productivity targets; follow HR policies and client-specific requirements.

Manage daily HR functions including employee relations, policy administration, HRIS/Workday recordkeeping, onboarding, and employee engagement. Support payroll and recruitment activities (country-dependent), coordinate with payroll vendors, ensure compliance with local legislation, and provide HR consultation to business units.

The Quality Assurance Analyst will monitor calls and emails of associates, ensuring compliance with standards and making training recommendations to enhance customer experience.

Evaluate and audit telephone, email, and chat interactions against client guidelines; provide written feedback via an evaluation tool; participate in calibration calls; meet daily productivity targets; complete client-specific training and ongoing training programs while adhering to HR policies.