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The Associate, E-commerce - Data Excellence role involves working collaboratively in a team-oriented culture to improve business solutions and enhance customer engagement.

The role involves administering time and attendance records, monitoring employee performance, processing schedule changes, and communicating KPIs to operational leaders to drive productivity.

The Process Excellence Analyst will work to improve data processes and quality assurance in a collaborative team environment. Responsibilities may include data analysis and contributing to process improvement initiatives.

As a Business Development Representative, you will capture deals, maintain relationships with dealerships, provide customer support, and ensure satisfaction through effective communication and problem-solving.

The QA Consultant evaluates and audits conversations and transactions for clients, ensuring minimal quality variance and providing feedback for performance improvement.

Evaluate and audit customer interactions (phone, email, chat) against client guidelines, provide detailed feedback via evaluation tools, participate in calibrations and training, meet daily quality and productivity targets, and support continuous agent performance improvement.

Evaluate and audit customer conversations (phone, email, chat) against client guidelines, provide written feedback via an evaluation tool, participate in calibration and training, meet daily quality and productivity targets, and follow HR policies and client-specific procedures.

Evaluate and audit phone, email, and chat interactions against client guidelines, provide detailed feedback via evaluation tools, participate in calibration and training, meet daily productivity targets, complete client-specific training and updates, and adhere to HR policies and shift requirements (including night/US shifts).

Monitor inbound/outbound calls and emails to assess associate performance, accuracy, customer service, and policy compliance. Develop and implement quality processes, perform audits, analyze program statistics, recommend training or disciplinary actions, communicate QMS changes, and work with departments to improve systems and customer experience.

Design, develop, and support Workday integrations, Orchestrations, Prism pipelines/datasets, and Extend applications. Troubleshoot, document, and support bi-annual releases while collaborating with HR, Finance, Payroll, IT, and business stakeholders to automate processes and improve platform performance.